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Frequently asked Questions

Delivery times vary based on your location and the shipping option selected. Generally, orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days, while express options may deliver within 2-3 business days. For international orders, delivery times can range from 7-14 business days. You will receive a tracking number once your order has shipped to monitor its progress.

We offer a 30-day return and exchange policy for unused and unopened products. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return or exchange. To be eligible, items must be in their original condition and packaging. Refunds will be processed to the original payment method, and exchanges are subject to product availability. For detailed instructions and to request a return, please visit our Refund and Returns Policy or contact our customer support team.

If you need to change your shipping address, please contact us as soon as possible. If your order has not yet been processed or shipped, we can update the address for you. Once an order is in transit, changes may not be possible, but we can offer guidance on how to proceed. To avoid issues, review your shipping details carefully before completing your order.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this tracking number on the carrier’s website to monitor the status of your delivery. If you have any issues or need further assistance, please contact our customer support team.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We can update the address if your order has not yet been processed or shipped. Once the order is in transit, we may not be able to make changes, but we can provide guidance on how to proceed. To avoid delays, please verify your shipping information at checkout and review your order confirmation email carefully.

We offer shipping to most countries worldwide. To find out if we ship to your specific country, please enter your address at checkout. If you have any questions or need further assistance, our customer support team is here to help. Feel free to reach out to us for more information.

Still need help?

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support@freshskinvibe.com
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On all orders above $75

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